Account Manager – Johannesburg

Job Advert Summary

Market and sell all company products and services to new clients and cross sell and upsell to existing clients to achieve agreed sales and service targets.
Maintain excellent customer relationships through effective service delivery and assist with daily tasks with the objective of retaining and growing the defined portfolios.
Actively resolve all client queries that have been escalated within a reasonable timeframe and identify leads for respective Sector Heads.

Minimum Requirements

Degree in Sales / Marketing / Retail Management or equivalent
At least 3-5 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar
Valid Drivers License
Must have own vehicle

Attributes:

Strong attention to detail
Must have drive and resilience
Must be reliable
Results oriented and outcome driven
Must be able to work individually and as part of a team

Duties and Responsibilities

Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
Engages with clients on a regular basis to maintain sound relationships.
Is seen as the client primary contact for the purposes of negotiating prices within the parameters of the authority framework, providing customised solutions, and problem solving.
Stays abreast of and informs the Sales Manager / Branch Manager / Sector Head of changing market and competitor trends.
Maintains a current and updated database on all clients in own portfolio.
Keeps informed of legislative requirements pertaining to document ’ records management.
Ensures effective classification of client information to ensure fast and accurate retrieval.
Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
Compiles and reports on boxes past due on a quarterly basis.
Develop Account Plans as agreed with Sales Manager / Branch Manager / Sector Head for the allocated portfolio in order to leverage new opportunities and ensure customer retention.
Reports sales and service statistics to the Sales ’ Service Manager / Branch Manager / Sector Head on a weekly basis.
Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their portfolios.
Resolve all escalated enquiries or queries within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel.
Ensures remediation thereof.
Ensures that the allocated portfolio is sufficiently serviced to ensure customer satisfaction.
Ensures that clients’ portfolios data integrity is accurately maintained.
Assists with preparing and presenting business proposals to both existing and new potential customers.
Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
Deals with, resolves and reports on issues, concerns and complaints as it relates to allocated portfolio or clients.

Closing Date
2023/08/09