Main purpose/objective of the position:

Compile and provide accurate recovery information that is used for invoicing to the clients’ tenants. Ensure accurate recovery information and control of debtor accounts.
Coordinates the collection of clients’ rentals to ensure healthy cash flow and control of all customer accounts.
Manage and maintain good, long-term customer and client relationships.

Operational Deliverables:

Proactive management and delivery of services to the client including the full suite of services for collection of debtors.
Collaboration with the corporate accounting, property and utilities income/receivables teams as well as lease and transaction management to deliver a seamless and cohesive client approach.
Develop, implement, and maintain systems, policies, and procedures related to the debtor’s department to ensure higher performance while adhering to companies’ guidelines.
Ensure that operational criteria are executed within the area of control.
Update receivables by monitoring and coordinating all processes.
Monitor the general ledger and implement corrective steps by identifying significant variances.
Accurate capturing of readings and/or municipal accounts as per requirement and availability of the information.
Source the required information from various entities to ensure capturing can be done.
Reconciliation of under- and overcharges on accounts and resolution thereof.
Proactively follow up on all rental collections and resolving outstanding payments.
Resolving internal and external queries.
Daily allocation of payments and clearing of invoices as per the customers’ remittance advices received.
Liaising with the Leasing department to resolve and billing queries that potentially impacts collections.
Actively maintain a reminder system to ensure finalisation of all matters pertaining to queries and collections.

Decision-making authority:

Works within the broad framework of existing policies and guidelines, as amended from time to time.
Required to work strictly within prescribed rules, routines & standards.

Experience and Education:

Minimum of Grade 12 with Accountancy as a subject or equivalent qualification/training.
Association Accounting Technicians with 3 – 5 years relevant experience.

PC and Functional Skills required:

Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, PowerPoint, Contract Creation & Procurement system, SAP).
Analytical/sound numeracy skills.
Interpretation of legal contracts.
Detailed knowledge of all financial policies, procedures, and processes.
Contract Management.
Rent Collection.
Debt Collectors Act 1998.

Competencies required:

Communication (both verbal and written).
Customer/Client Focused.
Attention to detail.
Planning and Organising.
Problem-solving.
Able to handle high-pressure environments.
Initiative.
Networking and Influencing Skills.
Negotiation Skills.
Teamwork and co-operation.

Major drivers of work volume:

Number of customers and profile of portfolio.

Interface/relationships with:

Internal: IT, Finance Manager, Accounts Receivable and Recovery Administrators; Leasing team.
External: Tenants, Clients.

go to method of application »

Use the link(s) below to apply on company website.