Administration Manager – Cape Town Client Service Administrator – Sandton Relationship Consultant- (Johannesburg) Procurement Administrator – Sandton Strategy Manager (Executive Assistant to CEO) – Centurion Procurement Specialist – Sandton Fund Accountant – Cape Town Marketing Manager – Centurion Personal Assistant – Kimberley Senior Business Analyst – Bellville

Western Cape, Full Time

Role Purpose    

Responsible for the planning, management and control of the administration department through operational execution of the client service strategy to ensure effective and consistent client experience.

Requirements    

Matric
Related qualifications/Degree
6-8 years’ experience in the financial services industry

Duties & Responsibilities    

Establish productive operational relationships with key stakeholders in the various channels and administrative teams
Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required
Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
Workflow management: Daily workflow management and effective resource planning. Problems identified & resolved. Service Level Agreements adherence and production statistics.
Reporting: Deliver quality and meaningful reports on client service within agreed timeframes.
Identify and report new trends in the market. Identification and reporting of system related problems.
Review performance target in line with business objectives and realities to ensure optimal performance is maintained.
Customer engagement/retention: Engagement/retention of clients within current portfolio
External Customer Satisfaction: Effective and consistent service delivery and support to external clients in line with company values and TCF principles
Internal Collaboration: Effective and consistent service delivery and support to all internal clients
Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Create a positive work climate and culture
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
Enable a learning and growth culture whereby information regarding successes, issues, trend and ideas are actively shared between team members
Effectively manage performance within the team in order to ensure business objectives are achieved
Encourage innovation, change agility and collaboration within the team
Implement sound financial controls and monitor and manage expenditure relative to budget
Take responsibility for the unlocking of operational efficiencies
Implement risk management, governance and compliance policies in own practice area
Manage governance and risk exposure liability

Competencies    

Business acumen
Client commitment
Drive for results
Leads change and innovation
Collaboration
Impact and Influence
Self -awareness and insight
Diversity and inclusiveness

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