Application Support – Johannesburg

Job Advert Summary

Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business with the agreed SLAs

Minimum Requirements

B qualifification in Information Technology or related qualification
5+ years experience in Application Support
Proven experience in Application Support, SQL, XML, Azure, IIS, SLA’s
Knowledge and experience of Microsoft SQL Server
Knowledge and experience of Crystal Reports
Knowledge of Sage X3 , Sage 300 People
Experience in software testing
Must have clear criminal record
Valid Drivers License
Must have own vehicle

Attributes:

Excellent verbal and written communication skills
Strong knowledge of Excel
Working knowledge of different operating systems and Internet technologies
Experience of working on projects within the Software Development Life Cycle
Incident management system knowledge
Change management experience
Exposure to vendor engagement
Excellent communication skills
Experience in cloud solutions

Duties and Responsibilities

Possessing knowledge of operating systems, devices, applications, and software
Ensuring effective front-end and back-end functionality of applications.
Keep all call tickets updated as work progresses each day
Resolve calls logged by users for queries, errors and other problems experienced on the system.
Report trending issues to Application lead.
Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.

Closing Date
2023/08/04