Assistant Front Office Manager Server General Cashier/ Creditors Clerk (Fixed Term)

Western Cape, Full Time

About the Job
Required Experience & Qualifications

Appropriate Tertiary Hospitality qualification
Minimum of 3 years’ experience in a similar position within a 5-star environment
Good leadership, communication and interpersonal skills.
Professional Disposition
Strong planning and organizing skills to meet deadlines
Effective problem solving, decision making and conflict management skills
Ability to work within a pressurized environment
Ability to use Initiative and be proactive and self-driven
Experience in IR management and disciplinary processes
Ability to work without supervision and within a team
Attention to detail pertaining to area of responsibility
Maintain a neat, clean and well-groomed appearance as per company standards
Extensive working knowledge in MS Office in all MS office applications as well as OPERA.

Key Areas of Responsibility

Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
Effectively co-ordinate and organise the operations of the Front Office department
Provide support and guidance to all Front Office departments to ensure efficiency throughout
Achieve hygiene, health and safety standard requirements
Interviewing, screening and hiring of new employees
Appraising performance; recognition and discipline.
Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
Address and resolve both guest and staff concerns.
Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
Guest interaction regarding special requests.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees

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Use the link(s) below to apply on company website.