Billing and Membership Manager Lifestyle Clinical Consultant Senior Business Development Consultant

Gauteng, Full Time

About the Job
Job Description

The Billing and Membership Manager manages the end-to-end membership and billing processes and the management of these operational team.
They are responsible for the accurate onboarding and member maintenance as well as the reconciliation and maintenance all Debtor accounts, attending to and resolving all internal and external queries.
The Billing and Membership Manager has the responsibility of ensuring that their teams carry out their responsibilities while keeping the team motivated and efficient.

Key Outcomes

(not limited to) Level 4 and 5 process elements

Onboarding and Maintenance of Policy Holders, Clients and Intermediaries

Profile and policy management
Maintenance of all stakeholder details

Manage Offboarding of Clients and associated stakeholders

Manage suspensions , resignations and terminations

Manage Billing Processes and Queries

Process and procedure effectiveness
Resolve billing issues and queries timeously, ensuring appropriate corrective action
Maintain relationship with Intermediaries and HR department including scheduling for various bill runs and problem resolution
Onsite visits to Human resource departments and brokers from time to time to facilitate smooth operations
Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations
Ensure that workflow continues without interruption

Prepare and Manage Billing Runs

Prepare, schedule and control bill runs and cycle sizes / migrations
Contribute towards continuous improvement and innovation at process and procedure level

Manage Billing Reconciliations

Manage Debt Outstanding
Manage Intermediary Commissions
Manage Premium Bordereaux


Minimise operational and staff costs by controlling overtime
Develop and ensure adherence to work schedules
Ensure that expenditure remains within budget limits, control costs through the appropriate choices of low-cost processes and procedures

People and Team Management

People and team management
Ensuring participative leadership and strong communication within the team
Collaboration with all business areas

Coaching and peer to peer learning
Reporting and Information Management

Ensuring data and information is maintained and accurate for the business unit and its functions. Ensuring that volumes and strategic objective targets are met for the assigned business functions. Maintain data and information relevant to service and operations for the purpose of conducting analyses that influence service specific decision making. Proficiency in financial analysis, being able to identify opportunities and the development of financially viable long-term service and operation plans

Client and Perception Management
Responsible for assessing, clarifying, and validating the client and intermediary needs on an ongoing basis, maintaining high client satisfaction ratings that are up to the business’s standards

Liaise with Client Relationship Managers regarding progress and updates
Ensure process is complete by Billing Cycle cut off times
Respond to queries regarding the membership process with both internal and external stakeholder
Best Practise and Continuous Improvement
Identifying opportunities by evaluating current business trends, best practise research and principles.
Working closely with all business units to enhance and promote positive feedback loops and improvements.
Works closely with all managers and teams coaching and mentoring the team’s development and professional skills.


Implement and lead business and campaign strategies that lead to high client, intermediary and team satisfaction. Management of the team’s budgets, targets, performance objectives, standards and projects.

Collaboration and Communication

Improve and drive cross-functional team collaboration through accurate and focused forms of communication

Special Requirements

Accuracy and attention to detail
Operate with integrity (high ethics)
Customer centricity
Ability to take initiative and work both in isolation and be a team player


3-5 years’ experience in a billing and debt management business area
Credit control and Billing experience
Reconciliation experience
Membership management experience


3 years + in a team leader role
Healthcare Industry Knowledge

Education: Qualification: Accreditions with Professional Body 



Finance Related Qualification

Techinical Skills and Knowledge

Computer literate, Microsoft Access


Advanced Excel Skills

Additional Information

Action orientated
Business writing and presentation skills
Problem solving skills
Creative thinking
Strong relationship skills
Growth and development mind-set
Planning and organisation
Resilient and adaptive
Systems thinking and connecting ability
Professional and brand conscious

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