Bookings Clerk – VW Hermanus

The bookings clerk is responsible for working directly with clients and ensuring that they receive the best service when it comes to queries or booking vehicle services.

Minimum Requirements

Min Grade 12
Basic automotive knowledge
Computer literate (Experience using Evolve essential)
Proven experience in a similar bookings or service advisor position advantageous
The ability to multi-task as well as good administration and organisational skills
Good timekeeping and ability to work under pressure
The ability to build and maintain relationships with customers
Ability to work both in a team and independently

Duties and Responsibilities

Management of the appointment process
Coordinate client service bookings between clients and service advisors
Ensure accuracy of details pertaining to clients, services ’ issues raised
Confirmation and reminders of client bookings
Preparation of job cards
Administrative duties as required within the Service department
Management of the process to ensure CSI
Adhere to Dealer Standards