Branch Manager – Urban

Gauteng, Full Time Deadline: Not specified

Overall Purpose of the Job: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.
Minimum Requirements

Post matric qualification in General Management advantageous
Sales, Marketing or Management diploma advantageous.
3 years’ minimum experience, at Mid-Management level.
Financial knowledge of Budgets, forecasting and Profit and Loss
Grade B Security Certificate – (existing or to be obtained on appointment)

Experience in the Security Industry preferred

Duties ’ Responsibilities

To consistently provide strong leadership of the branch and its employees.
To communicate with passion the vision and strategy of the branch and its performance.
To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning ’ Controls

Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
Manage and ensure accurate forecasting for branch in accordance with Finance.

Manage Branch P’L to ensure profitability is sustained and growth is achieved
Manage effective collections for the branch


Ensure that effective planning/ production controls are established in all areas and are a key management tool.
Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
Champion the development of a customer focused quality improvement culture.

Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
Ensure that service levels throughout the branch is sustained
Drive a community driven pro-active service throughout the branch
Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
Manage operational Area Managers to ensure operational excellence throughout the branch
Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

Maintain health ’ safety policies and working procedures.

Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines


Drive all marketing activations within the branch
Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
Drive strong social media presence within the branch identifying influencers and forging good relationships with them
Drive a culture of “content-creation” to remain relevant in the social media space
Ensure that OTT strategies are implemented and relevant
Drive effective/pro-active communications


Be proactive in regularly reviewing customer requirements and feedback.
Communicate with customers on a regular basis.
Ensure close liaison with branch sales team.
Exploit new market and product opportunities via various external routes.

Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

Identify training and development needs among staff and coach accordingly.
People management, including all HR related issues as well as staff development.

Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

Together with operational managers identify Residential Guarding and bulk sale opportunities
Generate proposals for bulk business/Residential Guarding sites
Drive community involvement through operational collaborations and the effective communication thereof
Manage the profitability of Residential Guarding schemes


Manage all elements of attrition
Drive reconnections within the branch
Analyse branch attrition and plan mitigating actions to remedy it
Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical ’ Behavioural)

Computer Literate (MS Office, advanced Excel, PowerPoint)
Extensive knowledge of Operations, Sales, Technical and Administration.

Integrity and trust
People Focused
Command Skills
Managing through systems
Time Management
Business Acumen
Drive for results
Customer Focus
Managing and Measuring Work
Building effective teams