Business Process Engineer – Parktown

Gauteng, Full Time Deadline: Aug 10, 2023

As a Business Process Engineer, you will be reporting to the Process and Systems Manager, you will be responsible for ensuring effective and efficient business processes and optimal integration of processes, people and technology, and to champion and deploy business process improvement methodologies and toolsets across the unit. You will be the driving force for managing improvement initiatives across the group to deliver business benefits, directing multiple projects, assisting in the identification of development areas of staff in general, and playing a key role in influencing and driving change across the Group, in line with the QA Framework.

Business Process Management:

Deliver process improvement initiatives and projects across business units and in conjunction with business managers to deliver efficiencies and benefits to internal and external customers.
Ensure that projects and initiatives deliver measurable business results.
Deploy Lean transformations and continuous improvement across the business.
Build commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.
Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.
Analyse and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.
Serve as a technical leader in the deployment of Business Process and Systems Engineering through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving).
Manage the documentation and monitoring of business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.
Ensure adherence to governance, risk and compliance frameworks and policies.
Work with business stakeholders to ensure projects achieve intended results, risks are proactively identified and mitigated, and benefits are validated.
Drive benefits quantification and realisation from projects.
Build capacity through knowledge sharing and coaching; build credibility by engaging effectively with stakeholders, deploying appropriate methodologies and toolsets to design initiatives, focusing on an optimal customer experience.

Business Analysis:

Perform business impact analysis in liaison with line managers on any change that is imposed on current operational environment.
Liaise with appropriate stakeholders to identify, assess, and document business process requirements.
Analyse existing systems and business models.
Align to project milestones, timelines and deliverables to the agile software development lifecycle.
Identify options for potential solutions and assess them for both technical and business suitability.
Collaborate with users, IT Developers, management and external IT Services providers.
Carry out the relevant assessment to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
Work collaboratively with the ICT team to develop and present proposals to stakeholders.
Analyse the impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
Assist the QA team to ensure that requirements documentation can be easily translated into test plans and ensure that the proper testing plans have been completed.
Facilitate implementation of new functionality through the development of appropriate documentation.
Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.
Recommend solutions that enable the organization to achieve its goals through the interpretation of technology, business processes and opportunities in the context of the technical and business requirements.

Research and Innovation:

Research industry market trends with respect to products, services, process and technology enhancements for suitability and application.
Engage with technology partners for technology related matters- hardware, software, infrastructure and support.
Continually analyse and identify process improvement opportunities across business and partner with key stakeholders to scope and ensure alignment with strategic priorities.
Modify and optimise processes and systems for continual improvement of business efficiency, reducing operational costs, improving sustainability and maximising profitability.
Champion the need and benefit of process management by utilising a structured approach to business process improvement.
Proactively identify opportunities to improve current solutions and processes through automation.
Provide expertise and share best practices regarding Process Improvement tools and methodologies
Promote and contribute to the development of a culture of continuous improvement across the Group.
Attend seminars, conferences and public invitations related to process improvement methodologies, technology, system engineering and industry related topics.

Business Alignment:

Define process hierarchies across the Group, translating those into the Group operational value chains to ensure alignment and seamless synergies between and across the teams, across the Group.
Support the facilitation and integration of process design, improvement and maintenance amongst role players across the Group.
Maintain interaction with business analysts project managers and IT together with business managers and teams throughout the lifecycle of process reengineering initiatives.
Ensure that commitments made to business are met and quantifiable, highlighting constraints and challenges experienced where applicable

Project Management:

Assist in the implementation of enhancements and change initiatives, ensuring inputs are provided to changes and changes reflected on process designs and all RMA impacted supporting documentation.
Deliver project objectives to achieve desired quality and impact, within time frames planned and within approved budget.
Ensure adherence to project Process and Quality gates, in line with QA Framework and process methodologies and principles.
Act as technical lead for projects, interacting with business partners to collaboratively define solutions to address key opportunities.
Collaborate with the Project Management Office to apply principles of change management to ensure projects are technically sound and that acceptance of changed is optimal and sustainable
Provide feedback to the development team(s) and ensure the work is carried out in accordance with the projects schedule and the software quality requirements.
Implement processes to monitor and manage changed processes and maintain sustainability in line with process methodologies.
Maintain project information, update QA and project dashboard with accurate data and provide accurate project status updates to stakeholders.


Use appropriate templates and channels to report on progress on a weekly and monthly basis, in line with the QA Framework and Governance structures agreed
Adhere to deadlines and ensure accuracy and quality


NQF Level 7: BSc Industrial Engineering Degree
Lean and Six Sigma Certification (Green Belt/Black Belt/Master Black Belt)
Business Analysis training advantageous
6 – 8 years’ experience in Business Process engineering; Process Modelling/Analysis and Design
Minimum 5 years’ experience using leading methodologies and processes (e.g. Lean/Six Sigma, DMAIC, TQM, ISO or similar)
High level computer literacy with the following applications- Microsoft suite, Visio, MiniTab
Experience in leading multifunctional innovation projects across business units
Sound, proven experience in implementing and improving business processes
Proven ability to influence and affect change at all levels of the organization.
Experience with deploying aspects of large-scale business transformation projects.
Strong analytical skills to assess and interpret data to identify anomalies and deviations from the design of the process
Good understanding of insurance and financial systems and technologies
Ability to make customers the key focus for decisions about business processes
Good interpersonal skills in developing positive working relationships with peers and business
Ability to ensure compliance to all regulations and processes
Ability to negotiate change and positively influence peers
Insurance or financial services experience advantageous

Closing date: 10 August 2023