Business Relationship Lead

Brief Description

The main purpose of this position is to facilitate the partnership between business and the Corporate Services Department (CSD) to ensure delivery of business value and enhanced customer experience.

Detailed Description
The successful candidate will be responsible for the following key performance areas:

Lead and drive real estate strategic and transformational projects, initiatives and activities.
Manage the ideate phase of projects and other requirements which includes identification, registration, validation and prioritisation of client departments demands.
Facilitate the optimal utilisation of CSD services and support to clients within approved and available resources in order to maximise delivery of business value.
Present the assigned client departments’ requirements (in the interest of all stakeholders) to the CSD management to align demand and supply and as input into the CSD’s annual plan and budget as well delivery roadmap.
Identify demand and supply conflict, recommending escalation where appropriate for resolution, and for balancing new and existing initiatives.
Monitor and manage the partnership between the CSD and client departments through the implementation of the relationship management model.
Drive and implement the engagement model through various engagement platforms such as business strategy planning and partnership sessions.
Monitor and drive the value management plan throughout the CSD delivery value chain to ensure full benefit realisation.
Measure, analyse and report on customer satisfaction as well as recommend and implement improvements.
Keep abreast of developments in the external customer and service environment.
Take accountability for overall management of CSD services and ensure the effective and timely delivery of services, and compliance to SLA’s as well as service standards.

Job Requirements
To be considered for this position, candidates must be in possession of:

a minimum of a Bachelor Degree in marketing, business administration or equivalent (NQF7); and
a minimum of 8-10 years of experience in a service environment position of which at least 4 years in strategic service management.
Experience in the build environment will be an added advantage.

Additional requirements include:

contract and associated service management knowledge and skills
business relationship Management knowledge and skills
capacity and performance management knowledge and skills
stakeholder and client focus
conceptual thinking
promoting team work
planning and organising; and
communication skills (written and verbal).