Call Centre Agent – Aeroton

Gauteng, Full Time Deadline: Not specified

Job Description
Main Objectives

Receive inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints.

Key Responsibilities

Follow up on outstanding goods and communicate delivery times, ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
Deliver customer services in line with agreed processes which includes but is not limited to:
Pricing checks
Ordering and variance follow up on exceptions and outstanding orders
Tele-sales and promotional calls to upsell
Returns minimization
Identifying in-store merchandising issues and reporting this to the manager
Keeping accurate records as needed per customer.
Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
Identify “on hold customer” orders and “price exceptions” and escalate to manger.

Qualification Requirements

Relevant sales qualification will be advantageous

Experience Requirements

1-2 years of previous working experience dealing with customers
1-2 years of previous experience working on excel
1-2 years exposure to the Call Centre/Telesales

Key Outputs
Skills and Attributes:

Communication-written, verbal
Numerical ability
Innovation/Continuous Improvement
Organizational Understanding
Proactive thinking

Other Requirements:

Knowledge of basic call centre SOP’s-Desirable
Knowledge of basic GP 2010-Desirable
Required to work a 6-day week in a highly pressurised environment which is deadline driven
Will be expected to work weekends and public holidays

Closing Date