Cashier – Gauteng

Position Overview
Specific Role Responsibilities
Objectives

Ensure paging system is on first call back after no reply
Computes or re-computes the customer’s final bill using the dealership computer system.
Receives and issues a receipt for cash, EFT and credit card payments, following the procedure set out for accepting payment
Records amount received in the computer and secures monies in the register/drawer.
Makes change and issues receipts to customers.
Reviews and records totals as shown on the receipt tape and verifies against cash on hand.
Refers customers who have additional questions or complaints to the service advisor or other appropriate person.
Greets customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
Ensure that work areas and customer waiting areas are kept clean.
Reconcile payments received with invoiced amounts and prices of parts.
Observing operations relevant to the customer with the aim of better handling customer requests without compromising reliability and deadlines.
The booking clerk has the necessary role of conveying information that promotes communication and information between customers, the service area and the sales area. This requires accurately assimilating and imparting information.
Accepting customer complaints amicably and forwarding them to the appropriate person.

Qualifications and Experience
Knowledge, Skills and Qualifications:

A minimum of 3 years’ Cashier experience is essential with VW brand
Must have a clear Criminal Record.
A minimum of Grade 12.
Motor industry experience will an added advantage.
Must have excellent verbal communication skill.
Administration skills.

Skills and Personal Attributes

Written communication skills.
People / customer interaction skills Diplomacy / resilience / dealing with pressure.
Problem resolution / decision-making.
Team working skills.
PC Skills.
Customer focus
Basic technical understanding (essential).
Additional language would an advantage.