Claims Controller Materials – Midrand

Gauteng, Full Time Deadline: Aug 8, 2023

Key purpose is to support the effective management of vendor-owned returnable packaging by implementing controls to ensure optimal credit note recovery, and an accurate depiction of accounts to mitigate risk to the business.

Key Duties ’ Responsibilities
Vendor Credit Recovery

Engage Vendors to resolve outstanding and overdue credit notes and queries.
Facilitate credit note submissions to Iron Mountain for CoS Accounts Payable to ensure allocation of credit notes to vendors.
Facilitate the resolution of queries reported by Vendors relating to damage claims, quantity variances and price variances by collaborating with Plant Supply Teams for supporting documentation.
Ensure that identified credit note gaps or queries are closed.
Facilitate the resolution of queries raised by CoS Accounts Payable relating to credit notes that do not contain CCBSA Purchase Orders.
Liaise with Procurement Category Specialists to facilitate the resolution of Contract Price Variance queries and to escalate non-compliance issues from identified Vendors.
Extract provision calculation data for validation, update provisions calculation and obtain the necessary approvals for the execution thereof.
Engage the Operations Financial Controller, on a monthly basis, for the posting of provisions journals.
Ensure compliance to required Risk Analysis and Cost Management (RACM) controls for Inventory Management and Source-to-Pay by identifying gaps and facilitating the closure thereof.

Monitoring and Reporting

Monitor Vendor adherence to Service Level Agreements (SLAs) and maintain a 7-day turn-around-time for returns and credit note processing.
Compile a reconciliation report and maintain it by updating it with outstanding and recovered credit notes.
Integrate and compile credit recovery report to support business decision- making.
Monitor and report on the percentage of damage claims received from Vendors.
Coach Plant Supply teams on appropriate handling practices to reduce damages.
Compile write off requirement on unrecoverable credit notes, due to damage claims or quantity disputes, and obtain necessary approvals.
Track Key Performance Indicators (KPIs) weekly, including Working Capital, to ensure effective credit recovery.

Skills, Experience ’ Education

A formal qualification related to Finance, Procurement, Logistics and/or Operations Management.
A minimum of 3 to 5 years’ experience, with at least 3 years in an FMCG environment dealing with materials and/or finished goods.