Client Service Representative – Bloemfontein

Free State, Full Time Deadline: Aug 21, 2023

Job Advert Summary

To collect from and deliver to clients as instructed by Work Orders loaded in accordance with the company’s Code of Conduct and Dress Code.

Minimum Requirements

Bachelor’ Degree or equivalent qualifications
4 years driving experience (8-ton vehicle) in a logistics, warehousing or distribution environment
Valid Code 10 Drivers’ License and valid PDP
Must have own transport to get to work to depart for outbound routes when required
Excellent command of the English language
Must have clear criminal record

Knowledge, skills and attributes:
To succeed in this role you must have/be:

Able to learn new systems and processes
Able to work under extreme pressure
Able to handle difficult clients and their continuous demands
Able to relate well to people at all levels
Able to adapt and be flexible as the situation requires
Customer focused and visible commitment to quality-of-service provision
Good communication – written and spoken
Hands on person
Must have the company’s objectives and best interest at heart
Must be trustworthy, honest and reliable
Willing to work overtime

Duties and Responsibilities

Efficient completion of all work orders assigned to the Client Service Representative (CSR) team.
Corrects scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client.
Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite shredding)
Completes the Daily Activity Workbook daily
Cleaning of the mobile shredding truck once per week.
Cleaning of the shredding work area once per week.
Offloading of mobile shredding truck when required.
Ensure that the truck is never overloaded with paper.
Ensure team cupboard and scanning equipment is cleaned once a week and kept neat and always locked.
Ensures the periodic maintenance checks and services are performed on the trucks and mobile shredders within the time specified.
Monitors the cleanliness of the mobile shredding vehicles, the warehouse, and the client service representatives.
Ensures Cleardata secure consoles are always clean.
Reports all faults/issues with mobile shredding vehicles to the regional operations manager for resolution.

Closing Date