Client Services Officer – Cape Town

Western Cape, Full Time Deadline: Not specified

Purpose of Position:

To provide fast and professional client services to ensure client satisfaction.


Grade 12

Required Experience:

Knowledge: ASISA Protocol,
Knowledge: Google and Google Mail,
Knowledge: Meditech system,
Knowledge: MS Excel,
Knowledge: MS Word

Key Responsibilities:

Assist with insurance functions to ensure the correct processes are followed,
Assist with switchboard functions in order to correctly refer clients’ queries,
Assist with the materials management function to ensure sufficient stock levels,
Assist with the Quality control function to ensure high standards are maintained,
Assist with training client services employees to ensure competence,
Compile, print and distribute route reports in order to ensure correct distribution of results,
Compile statistics in order to provide performance feedback to management,
Handle life threatening results to ensure turn-around-times are met,
Handle the outreach batch to ensure correct distribution of results,
Handle the serology and micro worksheets to ensure turn-around-times are met,
Implement safety and emergency procedures to ensure safe working conditions,
Maintain good client relations to promote the image of Ampath,
Maintain hardware to ensure effective operations,
Maintain the doctors and routes dictionaries to ensure correct distribution of results