Commercial Lines Underwriter (Riscor)(JG9) Associate Sales Advisor(Bellville)(JG10)

Western Cape, Full Time

About the Job
What will you do?

The incumbent will be responsible for commercial lines above mandate authorizations.
The incumbent will also be responsible for commercial lines transactional functions which includes broker appointments, cancellations, reinstatements, refund calculations etc. in support of the company’s objectives regarding profit and growth.
Coaching and upskilling of broker staff/system users. (Cape Town, (Bellville). What will make you successful in this role?
Manage allocated portfolio growth, retention, profitability, and any other business relevant factors and agreed growth plan
Reporting on performance against agreed targets
Identify and develop sales opportunities and retaining existing business.
Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions
Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products
Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
Utilize technology to manage data and the performance of the portfolio under management
Analyze data and regularly ensure that rating structures are aligned with products, underwriting criteria and risks.
Identify and drive areas of service levels opportunities (review administration procedure in broker office)
Engaging with underwriting, and finance teams etc.
Serves as the primary contact for operations, systems, training, audits as well as liaison for resolving issues
Ensure alignment of quality standards and alignment of business processes
Ensure brokers operate within agreed mandates and authorizations.
Comply with corporate governance policies, procedures and standards
Identify and drive opportunities to improve and enhance product and service offerings
Keep abreast of market conditions and trends and relevant industry regulations
Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
Resolve broker complaints and queries where necessary
Drive increased utilization of online and any other self-service platforms
Collaborate and work with support units to deliver required service levels
Co-ordinates and delivers new and on-going training on products, processes and systems
Implement retention strategy
Create a culture of service excellence both internally and externally

Qualifications and Experience

Completed grade 12 or equivalent certificate
FAIS credits 150 NQF 4
RE5 & rep registration would be advantageous
Commercial product training competed / RIA completed/ policy center system training completed.
Minimum 5 years Commercial and Agri underwriting experience


Ability to understand client base related requirements and to conceptualise and develop relative support
Good understanding of value chain in order to implement cost savings and maximise profitability
Working knowledge and good understanding of all operating and strategic processes, re-engineering and design
Project management skills
Change management skills
Understands value chain principles and management concepts
Working knowledge of, Policy Center system information systems and marketing
Strong business orientation with commercial and financial skills.
Computer literate in data manipulation, i.e. Excel as well as technology in general
Strong networking and relationship building skills
Negotiating skills
Decision making abilities
Technical claims and underwriting skills
Risk management skills

Knowledge and Skills

Profitable Underwriting Client service (complaints/queries/ investigations/advice) Coaching, training and quality management Reporting and adhoc meetings

Personal Attributes

Decision quality – Contributing independently Persuades – Contributing independently Action orientated – Contributing independently Business insight – Contributing independently 

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