POSITION SHORT DESCRIPTION
The Dispute Resolution Centre of the Motor Industry Bargaining Council (“DRC”) is an independent Dispute Resolution Body accredited by the CCMA to resolve Labour disputes that fall within the scope of activity of the Retail Motor Sector. The incumbent appointed in this position will conduct conciliation and arbitration proceedings.
RESPONSIBILITIES/DUTIES
Administration

Attend to complaints and correspondence received for and on behalf of the DRC.

Attend where required to screening, allocation and process of cases and applications.

Issue high-quality arbitration awards within the statutory time limit of 14 days
Assist in quality control of awards.

Dispute Resolution

Conduct conciliations, con-arb's, arbitrations in both accredited and enforcement matters.

Attend to interlocutory applications, including jurisdictional issues, rescission applications and S143 applications.

Deal with requests for postponement as received by the DRC.
Maintain an acceptable settlement rate.

Customer Service

Attend to queries, complaints and correspondence received in own matters and where required on or behalf of the DRC
Facilitate good relations between parties and provide guidance and support to both internal and external stakeholders.

Adhoc Support to the Managing Commissioner and the DRC regional offices
Maintain the DRC’s position as a high-performing dispute resolution body.
Requirements
KNOWLEDGE / EXPERIENCE / ABILITIES /SKILLS

Sound administration skills
Proven track record as Conciliator and Arbitrator
Thorough understanding and knowledge of the various Emplyement Law and relevant Labour Statutes
Attention to detail
Integrity and honesty
Good Planning and organizational skills
Above average verbal and written communication skills
Ability to work independently and use initiative along with problem solving abilities
Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
Must have good interpersonal and high level decision making skills
Must be familiar with change management and transformation skills
Strong work ethic
Ability to consistently meet performance targets

EDUCATION REQUIREMENTS AND EXPERIENCE

Relevant degree with Post-graduate qualification in Labour Law
Accredited as a CCMA commissioner or Bargaining Council panellist is a requirement, Admission as an attorney/ advocate would be an advantage.
Minimum of 3 years’ experience and competent knowledge of employment law, including but not limited to the LRA, BCEA, EEA and any other relevant legislation.
Exposure in Human Resources and Industrial Relations
Basic knowledge of the MIBCO Collective Agreements will be an advantage. Competent knowledge of Labour Court processes and procedures
People management experience will be an advantage
Working knowledge of Microsoft Office
Basic financial management experience
Valid Driver’s Licence