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Eastern Cape, Full Time
Job Description
To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.
Qualifications
Minimum Qualifications
Secondary/High school/A levels/Matric
National Certificate in Banking (NQF5) would be advantageous
Experience
1-2 years previous banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
Familiar with the legal aspects regarding cash handling.
Knowledge of the functions of other departments within the branch
Retail experience
Additional Information
Behavioural Competencies
Generating Ideas
Exploring Possibilities
Providing Insights
Adopting Practical Approaches
Examining Information
Technical Competencies
Banking Process & Procedures
Application & Submission Verification (Business Banking)
Customer Acceptance & Review (Consumer Banking)
Customer Understanding ( Consumer Banking)
Product Knowledge (Consumer Banking)
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