Education:

Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous

Work Experience:

Minimum of 2 – 5 years credit control experience

Functional Competencies:

Knowledge of Full Function Credit Control
Knowledge of Accounts Receivables/Debit Orders /Bank Statements
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
Good Interpersonal skills/Customer Service driven
Analytical and Problem solving skills
Sound numerical skills
Best suited to a friendly, organised person who works accurately and is able to handle pressure
Honest, trustworthy and ethical
Time management skills
Ability to work in a team
Ability to produce basic reports using Microsoft Office

Key Performance Area: 
Collections/Handovers;

Collections on outstanding accounts as per assigned aging
Following protocol in line with Standard Operating Procedures when dealing with different aging buckets
Meeting monthly collection targets and reducing portfolio risk
Ensure that all payment plans are adhered to
Escalation and assistance of account related queries (Billing/statements/Payments)
Ensure follow-ups are done on PTP’s (Promise to pay) made on specific dates
Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order
Manage holds on all accounts (current to be removed/arrears to be added)
Ensure suspensions/Handover list are sent to Debtors Manager first to be checked and then campus
Ensure confirmation is received from campus when suspension and handover is complete
E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket
Detailed notes to be inserted for each account monthly as per assigned Age.Relevant contact information and debit order details if applicable must be confirmed.

Administrations/Customer Service:

Credit balance investigations and updating status/notes on portal
Assisting with campus finance administration functions as and when required
Assisting and dealing with queries via FreshDesk (VC Assist) as and when required
Assisting with other adhoc task when required
Build sustainable relationships with internal and external stakeholders through open and interactive communication
Handle account payer/student queries or compliants and provide appropriate solutions and alternatives.

Quality Management and Reporting:

This will include the evaluation of all other KPA (Key Performance Area)
Items such as quality of work, deadlines met and query handling will be checked
Quality of e-mails, calls and letters sent will also be evaluated
Information sent and response to campus team. Queries logged and resolved.

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