Customer Collaboration Manager (FTC: ^Month) – Bryanston

Gauteng, Contract Deadline: Not specified

ABOUT THE JOB

To assist the Head and Key Account Manager in Traditional Trade and Exports in all aspects of managing a customer, with the objective to grow in NSV and Profitability, through execution of appropriate sales strategies.

ABOUT YOU
KEY AREAS OF RESPONSIBILITY
Main job responsibilities along with summarized sub elements
CUSTOMER / SHOPPER UNDERSTANDING ’ INSIGHTS

System expert on Customer Shopper Portals (IRI)
Execution elements allocation in all TT by liaising with the Commercial Strategy ’ Planning Team
Understands the Shopper missions and aligns instore execution opportunities with S’I

PROFITABLE REVENUE GROWTH MANAGEMENT

Post Analysis of promotion against identified ROI%
Price indexing versus Competitors
Analyzes and tracks investments within Customer against SKU and gives input into MIX/Pricing/Promotion

CUSTOMER MANAGEMENT

Prepares weekly sales tracker per customer for discussion
Prepares Customer Reviews for Discussion Monthly
Prepares customer growth tracker reviews for Traditional Trade for monthly communication with customer
Customer liaison for pricing, listings, promotions and administrative support to ensure alignment between Danone and customer systems.
Traditional Trade Customer Master-data management to ensure accuracy of store data
Uses Customer specific data ’ Shopper data as inputs
Prepares for each important negotiation, identifying ‘Must Gets’, ‘Wish List’ and ‘Concessions’
Managing the Customers Budgeted Spend Process in TTM after sign off from KAM
Co-ordinate trading term proposals in line with process
Manages events and implements projects efficiently – Trade Shows / Customer Events
NPD – All PDF’s; Prop Docs; Listing Trackers; Trade Presenters

CLAIMS ’ PRICING MANAGEMENT

Captures claims within TTM
Captures pricing claims within the system
Manages Customer claims processes and accruals for sallies and tallies
Manages Pricing differences between Danone and company portals
Manages RTM allowances and claims
Ensures Pricing compliance across the different Traditional Trade segments
Liase with credit team to ensure that customer accounts are up to date

SYSTEMS MANAGEMENT ’ REPORTING

Manage Customer Portal Interface (where applicable)
Monitor SOH / Sales Out Data / CSL / Distribution / Pricing
Leads any CSL issues and highlights to business
Captures all Pricing Deals in both Internal and Customer Systems
Understands and monitors Customer on line sites and recommends changes (Graphic Content relevant)
Support the National Key Account Manager in pulling reports (Customer Review; Adhoc Reports; Nielsen; Trade Intelligence; Masterdata Store Clustering, Iri, MacMobile)
Demand Management – align all promotional activity into internal system