Customer Service Agent – Lanseria

Gauteng, Full Time


Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
Manage flight delays and or cancellations;
Handle and safeguard of confidential information.


Grade 12;
Airport experience and ticket sales within an aviation concern;
Excellent written and verbal command of the English language including proper phone etiquette;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
No criminal or credit record;
Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
Own transport would be an advantage


Excellent understanding of delivering great customer service; 
High degree of patience and assertiveness;
Conflict resolution skills;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate time keeping;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal hours including additional shifts,
Remains focused in order to handle objections;
Customer focused and service orientated.

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