Customer Service Consultant – Empangeni

KwaZulu-Natal, Full Time Deadline: Aug 21, 2023

Job Advert Summary

Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing defined portfolios.
Actively resolves all client queries within a reasonable timeframe and to actively identify leads for respective Key Account Managers.
Performs this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements

Degree in Sales / Marketing / Retail Management or equivalent
6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
Excellent command of the English language
Intermediate level proficiency in MS Excel/Word/Powerpoint
Valid Drivers License
Must have own vehicle

To succeed in this role you must have/be:

Strong attention to detail
Drive and resilience
Must be reliable
Results oriented and outcome driven
Able to work individually and as part of a team
Excellent communication and interpersonal skills
Focused on achieving results
Business acumen and be able to communicate at all levels
Highly computer literate
Excellent organisational skills
Excellent track record in delivering high level sales presentations
Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

Duties and Responsibilities

Reaching company set targets
Selling of Tidy Files Solutions – i.e. Software ’ Hardware Products / Implementation ’ Conversion Projects.
Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
Engages with clients on a regular basis to maintain sound relationships.

Acts as primary contact between clients and Tidy Files for purposes of:

negotiating prices within the parameters of the Authority Framework
providing customised solutions
problem/issue resolution
Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
Maintains a current and updated database on all clients in own portfolio.
Assist with ad hoc admin office responsibilities.
Keeps informed of legislative requirements pertaining to document ’ records management.
Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
Complete Daily Activity Reports and comply with required number of clients visits
Assist in monitoring that clients’ payments are processed.
Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: E-mails, Quotes, Serializations, reports etc.

Closing Date