Customer Service Representative

Western Cape, Full Time

About the Job

TRACKER Western Cape requires a Customer Service Representative – Installation Support on a fixed term contract to deliver scheduling support for 1 year to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Job description
Primary Functions:

Marketing of Tracker to both existing and prospective clients.
Establishing building and maintaining relationships with our various partners.
Contract administration, feedback, and daily statistical reporting.
Ensure that Customer Service standards are maintained in a highly pressurized environment.
Provide service within the region as well as other departments/regions/staff within Tracker.
Meet / exceed targets.
Data Capturing.
Follow up leads/queries.
Scheduling fitments of Tracker units.
Liaising with technicians regarding appointments.
Rescheduling of appointments.
Checking / Maintaining high quality schedules.
Monitoring effective utilisation of Tracker technicians.
Outsourcing work to fitment centres.
Maintain local and regional Scheduling relationships.
Management of potential cancellations.
Taking ownership of all queries and calls taken and assisting the client within our SLA’s
Allocating of Prefit fitments to assigned Fitment Centres.
Arrange and coordinate same day fitments as per Dealer requirements.

Minimum requirements

Matric with at 2 – 3 years’ experience in Customer Service role
Extensive knowledge of the Western Cape geographical area
MS office Knowledge (intermediate level in Excel)
Above average Customer Service skills
Ability to work under pressure
Ability to work within a team
Out of the box thinking skills
Excellent communication and organizational skills
Excellent service orientation
Time management
A self-starter
Attention to detail
Excellent relationship builder
Results and action orientated
Must be available to start immediately
We Got You. At Home. On Roads. In Life.

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