Core Responsibilities: 

Offering support through phone, email, and live chat to ensure customers get the help they need promptly.
Delivering system guidance to users navigating our platform.
Digging deeper into customer queries to grasp and address the root of their concerns effectively.
Guiding customers to the right Help Site resources for quick, self-service problem resolution.

Experience Requirements:

At least one year of experience in one or more of the following areas:
Call support or service
Payroll administration
Accounting/bookkeeping

Bonus if you have:

Prior experience working remotely

Qualifications and Skills Requirements:

A minimum of a matric exemption
The discipline to work effectively in a fully remote environment
Excellent problem-solving skills and the ability to navigate complex customer issues.
Strong technical aptitude with the willingness to learn and master new software.
Strong numerical and analytical skills Proficient in numeracy and problem-solving.
Outstanding communication skills, both in writing and speaking
Exceptional attention to detail 
The ability to interpret and understand a customer’s issue
A stable, high-speed internet connection  and a suitable workspace for remote work
Ability to work during periods of loadshedding without interruption.

Application email or URL: http://teamsimplepay.applytojob.com