Data Specialist Head of CSO – Gauteng

Gauteng, Full Time

Role Description
The IT Data Specialist applies data analysis, data modelling and quality assurance techniques based on a detailed understanding of business processes to establish, modify or maintain internal data structures and associated components (entity, relationship and attribute descriptions). They develop and maintain of a formal description of the internal data and data structures of the business and this can include data definitions, data models, data flow diagrams relating to the ITSM (Service Now) System Data.
An IT Data Specialist has cross domain level knowledge and attends to data needs of internal clients and may work across domains and/or functions. The critical skills required from an IT Data Specialist is the conversion and migration of medium-sized amounts of data from one database to another whether implementing an entirely new enterprise application or consolidating, upgrading, or modernizing an existing one, virtualizing or moving to another service or product, a strong focus on data migration is essential to overall project success.
The IT Data specialist will focus on the following core areas:

Data Quality Management
Data Governance (Maintain Data Standards)
Data Onboarding/Client Transitions
Data Queries
Automation Enablement

Key Roles and Responsibilities

Optimise Data Management processes through identifying Automation opportunities
Ensure that all enhancements adhere to Data Governance Framework
Drive service improvement initiatives to implementation
Work closely with your business to identify issues and use data to propose solutions for effective decision making
Drive implementation and adoption of Digital Strategy
Attend to requests received from the business within the agreed timeframes


Education, Training and Experience
High School Certification
ITIL V3/4 Foundation Certification
A candidate for this position must have had at least 3 years of working experience working with business
Analysis/informatics and business outcomes research within a fast-paced and complex business setting.
Experience working in probability and statistics, time-series analysis as well as experience in the use of machine learning methods, for example, linear regression, correlation, statistical significance.
A minimum of 2 years’ experience in a similar role working on Service Now.
Experience with Power BI for using dashboards for Data Visualisation & Reporting

Skills and knowledge

Good planning skills
Effective communication skills
Excellent Presentation Skills
Time Management
Problem solving and logical thinking skills
Data Visualisation
Data Analytics
Ability to adapt quickly to change


Orientated towards good client service
High level of attention to detail
Reliable and able to deliver high quality of work
Forward Thinking
Willingness to acquire new skills
Ability to present & communicate with large audiences

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