Job description

Role Purpose:
The Debt Review Manager needs to ensure that dealings with registered Debt Counsellors are managed as per company and government regulations. The needs of the company must be balanced against those of the Debt Counsellors who present applications for special leniency in repayments from overdue clients. The regulatory processes of Debt Review must be mastered by the incumbent and company-wide implementation of these regulations is critical. The incumbent is accountable for a legal practice in the company. This role requires honesty in dealing with cash or finances. 

Ensures legislative compliance and alignment to group frameworks whilst fulfilling business objectives
Ensures resourcing decisions are aligned to the Transformation Plan
Develops, supports and manages best practice collections or recoveries process to achieve targets within legislated and agreed deadlines
Manages and reports on relevant processes, using management information to guide best practice operational decisions
Ensures customer excellence through interaction with internal and external customers throughout all business activities
Manages the business processes for area of responsibility
Implements performance management across the area of responsibility
Participates in planned activities that are appropriate for own and staff development in area of responsibility
Ensures customer service solutions are aligned to the operational business plan
Manages and reports on cost usage that reflects delivery of planned work within agreed parameters
Manages the required resources to enable business performance and achieve business objectives
Researches, designs and implements best practice customer service solutions
Manages and controls costs in area of responsibility
Manages Service Level Agreements and contracts with internal and external stakeholders according to the procurement policy  

   Qualifications and Experience

Minimum Qualification – Bachelor Degree in Law or Commerce
Preferred Qualification – Bachelor Degree in Law or Commerce
Experience – Five to eight years in the legal, financial industry of which three years in a management capacity in collections Debt Review expertise preferred

Interested and qualified? Go to WesBank on www.firstrandjobs.mobi to apply

1 Enterprise Road Fairland Johannesburg, Gauteng South Africa

Application email or URL: https://www.myjobmag.co.za/apply-now/678