Departmental manager Receiving- Montague Gardens DC

Western Cape, Full Time

About the Job

To manage the inbound activities, which includes receiving, stock control, supplier returns, order assembly and checking in a professional, effective and efficient manner to ensure an optimum customer service experience, increasing company sales, minimizing cost and maximizing revenue.

Job description

To ensure that stock is received in line with the departmental targets and SOP
To ensure that orders are assembled and checked in line with operational SOP
To ensure that orders are dispatched, as per allocated routes, on time and in full
Manage inventory to ensure stock correctness. This will include “blocked stock” SOP.
Manage supplier returns. Ensure claims are raised according to SOP and returned to supplier
To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
To manage the reverse logistics process by ensuring that pick-ups are done as per SLA’s and that credit is processed as per SOP.
To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
To Develop customer relationships in order to maximize the customer experience
To ensure that individual and departmental operational and cost targets are met/adhered to
To Ensure that the department comply with Good Wholesale and Distribution practice.
Adhere to the SOP’s Record, rectify and report errors to the Operations Manager

Minimum requirements
Qualifications and Experience:

Grade 12
Essential: Relevant tertiary qualification

Job Experience:

Essential: 5 Years’ experience within Operations and warehouse. including stock management, Health and Safety, productivity measures
Essential: 5 Years Warehouse Management experience, including SOP implementation, staff management, reporting, analysis, supplier/customer dealings, risk assessment, productivity improvements, cost improvements
Essential: 2 Years Warehouse Automation, including induction, technical fault finding

Skills, Abilities and Job Related Knowledge:

Good organizational and planning skills
Excellent written and verbal communication
Good attention to detail and accuracy
Analyzing of operational statistics
Persuading and influencing others
Computer literacy (Minimum Intermediary level Excel and PowerPoint skills)
Continuous process improvement

Application email or URL:


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