Desktop Support Analyst – Cape Town Investment Service Consultant | Retail Client Services | Client Service Centre Investment Service Consultant | Retail Client Services | Client Service Centre – Cape Town Business Development Manager | IFA Distribution | Kwazulu Natal

Western Cape, Full Time

Job Description

Allan Gray Group IT is offering a permanent role as a Desktop support Analyst to join the Cape Town team. The role will contribute to delivering the team purpose of enabling users with the tools to perform their role successfully within Allan Gray. 

Responsibilities

Onsite support for daily incident resolution and service requests fulfilment.
Use ISM Tool to complete daily operational tasks in a methodical and timeous manner meeting SLA’s.
Commissioning and decommissioning of domain and non-domain machines using SCCM in compliance with standard procedures
Software deployment using SCCM.
Plan, coordinate and assist with Employee Desk moves
Be willing to work After Hours due to standby support or project related tasks.
Document procedures and troubleshooting.
Audio-visual / video conferencing support

Printer support
Azure Virtual Desktop (AVD) support
Skills Required

Passionate about technology
Attention to detail
Problem solving skills
Ability to work well under pressure
Effective communication style
Methodical approach to work
Prioritization of Daily tasks based on urgency and impact
SCCM 
Office 365 support (Intermediate – Advanced)
Windows 10/11 (Intermediate – Advanced)
Smart device support (iPad, iPhone & Android) using Intune Management
Audio-visual / video conferencing support 

Printer support

Azure Virtual Desktop (Advantageous)

Experience

Minimum 5 years desktop support 

Qualification

Technical Qualifications (Microsoft / CompTIA / SCCM / Azure / AWS) – Advantageous
Grade 12

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