Desktop Support Analyst – Cape Town

Western Cape, Full Time Deadline: Not specified

Job Description
Allan Gray Group IT is offering a permanent role as a Desktop support Analyst to join the Cape Town team. The role will contribute to delivering the team purpose of enabling users with the tools to perform their role successfully within Allan Gray.

Onsite support for daily incident resolution and service requests fulfilment.
Use ISM Tool to complete daily operational tasks in a methodical and timeous manner meeting SLA’s.
Commissioning and decommissioning of domain and non-domain machines using SCCM in compliance with standard procedures
Software deployment using SCCM.
Plan, coordinate and assist with Employee Desk moves
Be willing to work After Hours due to standby support or project related tasks.
Document procedures and troubleshooting.
Audio-visual / video conferencing support
Printer support
Azure Virtual Desktop (AVD) support

Skills Required

Passionate about technology
Attention to detail
Problem solving skills
Ability to work well under pressure
Effective communication style
Methodical approach to work
Prioritization of Daily tasks based on urgency and impact
Office 365 support (Intermediate – Advanced)
Windows 10/11 (Intermediate – Advanced)
Smart device support (iPad, iPhone ’ Android) using Intune Management
Audio-visual / video conferencing support
Printer support
Azure Virtual Desktop (Advantageous)


Minimum 5 years desktop support

Technical Qualifications (Microsoft / CompTIA / SCCM / Azure / AWS)