Duty Manager / Resort Supervisor – Knysna

Job Description
You’re staying close to Hartenbos; you’re hands on and a buzzy bee… You have your 3 or 4+ yrs Duty Management exp? Then apply to this opportune position… We are looking for a Duty Manager to oversee the well-being of our guests during their visit with us, maintain a high level of host presence and ensure the overall smooth running of the resort. This is a great opportunity if hospitality is your passion. In essence, you will be acting as 1st point of call for our Guests
Duties

Oversee Front Desk
Supervise Front Desk staff
Assist with scheduling of Front Desk staff
Welcome guests
Guest Check Ins and Check Outs (ensure sound / effective arrivals
guests to be contacted a day before arrival
Assist in making shuttle bookings
Ensure high level of customer service is maintained
Maintain clean and tidy appearance of staff
Assist with cash, credit card and debit card payments when necessary
Ensure a strong host presence at all times
Deal with complaints efficiently ’ professionally. Ensure suitable solutions to keep guests satisfied
Assume responsibility for the running of the Lodge in the absence of senior management
Ensure all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or General Manager

Qualifications

Grade 12
3-5 years relevant front of house or related experience
3 years solid customer service experience

The candidate with the sound self-confidence and who is wearing his / her smile with pride would eventually be considered the successful incumbent
Must:

stay close to Hartenbos
be hands on, must
Own a vehicle (i.e., have reliable personal transport)