E-Learning Technologist – Kimberley

Northern Cape, Full Time Deadline: Aug 11, 2023

Minimum Requirements

National Diploma in Information Communication Technology
4 to 6 years of related experience
Experience with computer systems, LAN, WAN, Wi-Fi configuration ’ Microsoft/Linux environment
Industry-related certifications
Computer skills (MS Office suite)
Experience with major hardware vendors, e.g., HP, DELL, etc.
Good communications skills
Good interpersonal skills
Ability to work within a team
Driver’s license
Preferably ITIL certification
It would be an advantage if the candidate has experience in Higher Education

Duties ’ Responsibilities

Capture and maintain all IT assets in the ICT inventory database and dispatch IT equipment to the user as per written
Install and maintain all desktop hardware
Install and maintain desktop software
Install and maintain all computer peripherals
Liaise with external providers for hardware support
Identify common problem areas experienced to recommend corrective
Decide whether to send the computer to the manufacturer for repair
Report the shortfall in parts inventory to the line manager
Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Assist users in the use of computer software if

Document instances of hardware failure, repair, installation, and
Forward faulty computers to the workshop
Communicate project statuses to the helpdesk
Coordinate and liaise with the rest of the ICT Team
Help users scan media such as flash drives and diskettes for any malicious ware
Help users with e-mails that they suspect might contain malicious content, and provide the Network
Making sure end-point security system is up to date
Develop how-to documentation and videos to support the SPU community
Research technology trends and latest applicable technologies.
Ensure up-to-date skills development plans.
Develop, recommend, and implement solutions
Participate in ICT projects to ensure that successfully execution of the same.
Assist with project scoping and resource allocations
Relevant operational reports as and when required
Research and implement best practices
Provide user support for the initial training on equipment and software