HMS Technical Specialist Global Grade 10 Readvertised – Isando Head Office

Key Outputs

Provide Technical expert assistance to both internal and external customers. Provide technical expert investigation and reporting as well as provide resolution working collaboratively with BWE regions and customer;
Analyse, report and provide resolution to HMS product health issues;
Provide resolution to general HMS technical issues;
Provide relevant HMS site and application assessment and collaborate with customer on future improvement projects;
Provide training to both sales and aftersales personnel on both product and application;
Provide any relevant information to sales and aftersales personnel;
Assist with the provision of training on product and new product improvements;
Effectively self-manage and manage own performance;
Provide technical information to the business to effective repair, service and maintenance of the HMS product line;
Collaborate with Service Engineering to ensure product health and delivery of the lowest cost per tonne for the customer
Effectively communicate with both the internal and external stakeholders on the product developments as well upgrades.

Qualification, Experience and Competencies
Minimum qualification requirement

Qualified Artisan, Mechanic in relevant field (e.g. Diesel Mechanic, Earthmoving Mechanic, etc) with a minimum of 5 years post apprenticeship experience. Preferably Hydraulic Mining shovels technical experience
Demonstrate practical and theoretical training skills
Sound interpersonal relationship skills

Minimum Experience Requirements:

5 Years post apprenticeship relevant work experience
Work within a mining environment with minimum supervision
Ability to work within a multiple stakeholder environment

Required Competencies:

Knowledge of the hydraulic mining shovel product
Technical competency with the hydraulic mining shovel product
Clear understanding of the HMS product and its application
Clear understanding of the organisation’s goals and objectives
Working knowledge of mining equipment and application thereof
Clear understanding of the product and its mining application
Experience in the assembly and disassembly of the HMS product
Ability to offer a resolution over the phone where necessary
Proven experience with both business and technical requirements