ICT Support Officer: Library Systems Support, Ref No. CAS 33/2023

Western Cape, Full Time Deadline: Not specified

Job Purpose

The Department of Cultural Affairs and Sport, Western Cape Government has an opportunity for a suitably qualified and competent individual to draft network diagrams and maintain information technology networks and the installation and maintenance of computer hardware and software at public libraries. This post is based in Cape Town, CBD.

Minimum Requirements

An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification) in Information Technology; A minimum of 3 years experience in information network or infrastructure environment; A valid (Code B or higher) driving license.


Willingness to travel on his/her own to provide ICT Services to libraries across the province.

Key Performance Areas

Responsible for the end user environment;
Responsible for training of library staff on the software installed on the PC’s and initial troubleshooting;
Conduct system application support/maintenance;
Provide inputs in policy and budget.


Knowledge of provincial and public libraries;

Skills needed:

Applying expertise and technology; Analysing;
Relating and networking;
Working with people;
Planning and organising; Delivering results and meeting customer expectations;
Following instructions and proceduresl Adapting and responding to change;
Deciding and initiating action;
Writing and reporting;
Learning and researching; Coping with pressures and setbacks;
Written and verbal communication skills;
Proven computer literacy.