IT Technician- 6 Month FTC Rotation

Western Cape, Contract

About the Division
As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams: 

PMO – Project Management Office
BMS – Business Management Services
SAP – Systems, Applications and Products
IAAS – Infrastructure as a  service
BSASI – ATS  Business Analysis
CAD – Centre of Application Development
USS – User Support Services

We are committed to empowering the firm by establishing an environment of continuous learning, challenging experiences, and enriching career opportunities. We are connected by a collaborative culture that fosters integrity, outstanding value, and strength from cultural diversity.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
Job Description
Main Purpose

To assist with software refresh on computer workstations to Windows 10 21h2 with O365
To support the business with self-initiated software upgrades
To perform software upgrades on computers to a schedule and checklist
To check, unpack, prepare, upgrade, and replace end-of-life hardware
Provide ad hoc IT support and troubleshooting
Under supervision, to ensure quality assurance throughout the migration process

Beneficial Job relevant skill set

Tech Savvy
Good troubleshooting skills
Passionate about technology
Windows and Office technical skill
Computer Hardware skills

Minimum qualifications

Studying towards an IT quantification

Minimum experience

No experience required for Internship

Desired qualifications

IT Diploma, 3-year qualification with A+ CompTIA (International)

Additional Information
Technical Competencies

Basic technical knowledge in Cloud termenology and operating system
Working knowledge of networks, IT infrastructure and applications

Behavioural Competencies

Good communication skills, both written and verbal
Problem solving ability
Interpersonal and relationship building skills
Client delivery focus
Focus on quality and awareness of risk
Desire to develop self
Business acumen

Leadership Capabilities

Living our Purpose – Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Influence – Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Performance drive – Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders, towards the achievement of the firm’s pipeline and revenue targets.
Strategic direction – Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction 
Talent development – Develops high-performing people and teams through challenging and meaningful opportunities

Professional Capabilities

Knows the business and industry – Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results – Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects – Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems – Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk – Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity – Is adaptive and flexible in the face of change and ambiguity

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

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