Key Account Manager – Hygiene and Pest Control Services

Job Context

Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for Key Account Manager. Previous experience and a proven track record in a Hygiene Service Accounts Management and relationship building is essential.The purpose of the role will be to maximise performance of Accounts in line with agreed strategies and business objectives and through strengthening the business relationship . This positions will be based at our Pretoria Branch and will report directly into the Operations Manager .

Minimum Requirements

Excellent Customer Care Relations
Strong accounting ability and understanding
Own vehicle and valid driver’s licence
Good interpersonal skills Excellent command of the English language
Good understanding of company products and service offerings
Strong communication skills
Strong problem / query resolution / account reconciliation skills
Strong administrative skills
At least two years experience in dealing with customers face to face
Ability to deal with customers at executive level

Duties ’ Responsibilities

Successfully manage all aspects of allocated Accounts
Customer retention Follow through of terminations to ensure equipment is removed and billing stopped Customer satisfaction – Resolving customer queries within prescribed time limits
Feedback and communication with all internal departments
Continued relationship building with top Accounts
Continued identification of additional sales opportunities
Involvement with operation with the roll-out of all national deals
Regular customer care surveys with allocated accounts
Conducting initial on-boarding survey following installations of new Accounts