Manager Analytics and Insights

Gauteng, Full Time

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
RESPONSIBILITIES

Build and maintain ongoing relationships with the identified key persons within client organization
Identify and recommend enhanced and new services that answer clients’ business needs
Have a comprehensive understanding of NielsenIQ products and services
Analyse date to improve customer experience
Handle and resolve customer requests, problems and questions
Ensure the generation of required revenue and continuity of client contracts in coordination with the commercial team
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing value-added analyses and response to special requests.
Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite trainings

A LITTLE BIT ABOUT YOU
You’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you’ve worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to details. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what’s happening in big data and you’re ready to influence what’s next
Qualifications

Bachelors degree with 4-6 years’ experience in FMCG / Service / Retail industry
Strong Client Focus and Proactiveness
Working knowledge of research techniques and methodologies
Strong presentation skills, Logical thinking, Strong command on excel
Effective writing skills

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