Manager Fraud Risk Management – Technology, Emerging Risk and Special Projects

JOB DESCRIPTION

To protect our customers by proactively preventing and detecting fraud across all products and platforms as a first line capability collaborating with Business and Commercial Banking and enterprise strategy by defining and executing the Fraud Risk management strategy. To ensure a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction. Manage and balancing risk appetite for fraud losses and impact on a positive customer experience. Determine and Analyse which technology toolsets are best in class and will assist in in the prevention, detection and response to fraud. Provide input on new technology implementations, new and emerging payments as well as special projects. Manage and Support Special Projects that spans across the fraud management streams.
Ensure the successful implementation of new fraud prevention and detection system capabilities. Provide Technical input on fraud solution capabilities and systems utilised by business units.

QUALIFICATIONS
Qualifications

Generic Management Post Graduate Degree

Experience

3-4 years experience in managing fraud for a or multiple Business and Commercial Banking Products and platforms with specific experience in external fraud types such as application fraud, impersonation, cybercrime and digital fraud. Understands Fraud systems to query or identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets and reports on data
5-7 years business knowledge of retail banking products such as Transactional, Card, Vehicle and Asset Finance and Insurance

ADDITIONAL INFORMATION
Behavioural Competencies

Team Working
Valuing Individuals
Empowering Individuals
Generating Ideas
Embracing Change
Producing Outputs

Technical Competencies

Knowledge Management
Knowledge Management Systems
Fraud Detection and Management
Risk Management
Risk Response Strategy
Effective Business communication