Core Description

Responsible for ensuring the smooth operations of all the repair and refurbishment processes within the Company, as well as ensuring that all repairs carried out are to satisfactory quality standards. In addition:
Ensuring that the various Repair Centres are run effectively and efficiently, aiding in the delivery of the best possible service to our customers;
Ensuring the cost effectiveness of the repair centre procedures, conducting regular cost analysis;
Standardisation of all Repair Centres;
Ensuring the adherence to processes and procedures relating to stock repairs and refurbishment; and
Ensuring that all warranty procedures are adhered to

Key Deliverables / Primary Functions

Supplying feedback from a national level with regards repairs and actions to increase volumes.
Ensuring implementation and adherence to quality standards.
Ensuring availability of the equipment and tools, including test jigs, required for the actioning of repairs; as well coordinating the purchase and delivery of component, tools and cleaning materials.
Actively implementing Hi-Tech Centres, responsible for research and development within relevant branches, i.e. Cape Town, Durban and Gauteng.
Actively driving the ‘Carry-In’ Repair Centre initiative, thus generating additional income for the Business Unit.
Creation of relationships with Repair Vendors, ensuring regular meeting attendance.
Ensuring proper documentation of all workshop processes and procedures (in line with the ISO9000 requirements).
Efficient monitoring and management of staff productivity

Core Functional Skills ’ Knowledge

Decision Making
Leading Teams / Team Leadership
Customer Service
Analytical and Problem Solving

Core Behavioural Competencies

Culture Match
Job Match
Leading and supervising
Delivering Results ’ Meeting customer expectations
Planning ’ Organising
Coping with pressures ’ setbacks
Working with people
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
OR NQF 4: Grade 12

Additional Education -Preferred /Advantage
Experience

Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience

Or

If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level

Certifications

ITIL Foundation
Professional Memberships in Relevant Industry
Level of Engagement ’ Span of Control

Span of Control

5 – 10 direct and 15 – 40 indirect reports

Level of Engagement

Engagement will all levels within the organisation, internal and external to the business.