Marc Service Supervisor Global Grade 10 – Tweefontein

Key Output

Supervision of team on site.
Ensure the service work is carried out in compliance with the quality standards and original equipment manufacturer guidelines.
Apply warranty policies and procedures including warranty decisions and service warranty investigations.
Resolve internal customer queries.
Manage and arrange on site repairs on the Equipment.
Manage the component warranty claims.
Ensure effective communication between team and management.
Reporting of team KPI’s and prospects.
Safety Oriented

Qualification, Experience and Competencies

Matric and qualified artisan [ Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum five years post-apprentice / learnership experience]
Sound MS Office knowledge (SAP; CRM; SIS ’ ET experience will be an advantage)
Code 10 driver’s license
Sound business communication and presentation skills
Good working knowledge of the Minerals Act/Mine health and Safety Act (with sound knowledge of safety rules and regulations)