Middle Stage Collections Agent – Western Cape

Western Cape, Full Time Deadline: Not specified

Tenacity would like to invite suitable candidates to apply for Collections Agent position.
The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
Main Activities:

Dealing with both inbound and outbound calls
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative and account related queries
To achieve customer satisfaction at all times
To action customer instructions in an efficient and timorous manner
To action administrative requirements related to customer account management


Must have a Senior Certificate – Grade 12
Must have at least 12 months collections experience in the call centre environment
Good command of the English and an additional language
Understanding of the Retail Credit Account Management business
Strong problem solving and negotiation skills
Strong communication (both verbal and written) and customer service skills
Ability to work in a highly competitive and dynamic environment
Must be numerate and have strong attention to detail
Computer literacy; must be efficient, Account Management Debtor Systems
Available to work shifts and alternate Saturdays

Personality Attributes:

Driven ’ Goal orientated
Take ownership of tasks
Self motivated
Shows initiative
Enjoys a challenge
Thinks outside the box