Multi Skilled Supervisor (Carnival City) Multi Skilled Supervisor (Illanga) Multi Skilled Employee – Fixed Term Contract (Illanga) Multi Skilled Employee – Fixed Term Contract (Matlosana) Multi Skilled Employee – Fixed Term Contract (Rosebank Nouveau)

Job Description

Responsible for the effective day-to-day shift supervision of cinema operations and the cinema team with specific regard to maintaining products and standards of operation, maximising guest experience, ensuring all operational efforts achieve the organisational strategies and objectives, maximising operational efficiencies.

Multi Skilled Supervisor Job Duties:  

Efficient stock control methods: stock management end to end (stock levels, Cost of Sales, Risk Management, etc.)
Ensure float management and control
Manage and control cashier variances
Responsible for end-to-end banking processed and monies received
Control of all vouchers and complimentaries issued
Hit Rate
SPP (Spend per Person)
Ensure cinema is opened and closed at the correct times
Ensure sufficient stock available / prepared in line with forecasts and operational requirements
Staff work orders to be in line with operational requirements
Shift preparation processes to be adhered to and implemented timeously
Put in place staff scheduling and duty allocations to ensure optimal staffing and all duties are executed accordingly
Oversee support departments including cleaning services
Handle shift briefings / handovers / shift reports
Interact and be present on the cinema floor during shift to understand and assist guests with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage all refunds, readmissions and complimentaries issued
Manage staff appearance and cinema appearance/ functioning of equipment and systems for the outlet
Report and resolve any issues experienced
Communicate changes in regulations and the business requirements to staff
Communicates cinema’s objectives, standards and operating procedures to internal and external service providers as per SOP’s and or SLA
Implements business action plans
Monitors and report on product performance and include in shift report
Ensure excellent levels of operational efficiencies through company provided processes and procedures
Provide input into post-mortem of all strategies and processes implemented
Manage Technical, ICT and projection related issues
Adhere at all times to legislative; and health and safety processes
Adhere to cinema specific obligations and processes i.e. Prestige
End to End compliance to all SOP’s and the Operations Manual
Adherence to SOP’s related to Occurrence Book entries.
Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures (including SOP’s and Operations Manual)
Identification of employee training needs
Manage employee relations within the cinema
Staff communication and motivation
Onboarding of new staff members
Ensures that guests are treated with courtesy and respect
Shift hand over ensures that staff can provide guest with relevant insight
Maintain visible management presence in the cinema at all times

Qualifications:  

Matric Essential
Minimum NQF Level 5 Qualification advantageous
Ability to work shifts

Experience and Knowledge of:  

Proficient in MS office
Minimum 12 months or more working experience as an MSE
VISTA

Skills:  

Good Verbal and written communication.
Good Administration & Organisational skills
Excellent Management skills and abilities
Good interpersonal skills
Excellent Guest Service abilities 

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