Non Motor Claims Service Consultant once & done (JG9) Lead Product Designer Underwriter: Cyber Risk (SHA)

Gauteng, Full Time

What will you do?
Santam’s Non-motor Once and Done department has a position available for a Claims Service Consultant who will be based in Auckland Park.

Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims. 
Further responsibilities include adjudication of these claims, consulting on claims processes, and aftercare provision to clients, compiling management information and ensuring client satisfaction.
Responsible for coordinating, overseeing, negotiating and the settlement of non-motor once and done claims and is accountable for the finalization of the claim end-to-end. 
This incumbent is accountable for all Once & Done claim interactions directly with the client/broker. The accountability will be on a case-by-case basis

What will make you successful in this role?

Accountable for all claim interactions directly with the client/intermediary.
Responsible to determine merits, quantum, item identification, buying.
Responsible negotiating and settlement of claims with the insured/intermediary.
Responsible for communicating with the client/intermediary from beginning to end and is the one contact person for the client/intermediary.
Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and minimize leakage.
Identify, investigates and resolve any issues relating to claims in line with Santam policies and procedures such as service level agreements, standard operating procedures.
Handle claims efficiently, identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
Communicates the process from the start of the claim and acts as a contact person if the client needs additional information.


Matric/ Grade 12
Minimum 3-5 years claims experiences.
Must have completed the Non-Motor Assessors Development Program (ADP)


Computer literate (MS Office Package) 
Excellent communication skills (verbal and written) 
Ability to work under pressure 
Negotiating skills 
Product knowledge in short -term insurance 


Client Service Orientation
Analytical Thinking
Informational Seeking

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