Operations Coordinator – Cape Town

Western Cape, Full Time Deadline: Not specified

Key Responsibilities

Receive booking instruction from various clients (via ACI portal)
Obtain quotation from Agent
Ensure mark-up is added to quote as per prescribed rules
Alternatively supply quote if client has fixed rates
Submit quote to client for signoff (via ACI)
Create waybill on ACI
Book load with agent and supply Order No (Aramex) and full details of load: Sender, Receiver, Description, Weight and Dimensions and Special Instructions if Concargo is used, specify Aramex Branch for invoicing
Record booking on Dedicated Load Sheet (per branch)
Follow up on collection on due date
Create Progress Report
Send daily Progress Report to client (if requested)
Confirm and load Pod on Infoaxis
Submit for invoicing as per Client quote.


Receive Agent invoices after each booking completed (during the month)
Create Dedicated Load Sheet for each Branch
Complete order no, waybill no, load details, Agent cost and Client charge on the Dedicated Load Sheet
Cross reference to Aramex invoice no.
Submit DL Sheet to Hendrik Delport
Close off all transactions on last day of month
Submit monthly report to BM’fs and ROM by 1st of the month.

Minimum Requirements

Minimum requirement is a Matric (Grade 12) qualification
2 years customer service or operations experience
Strong written and verbal communication
Customer Centric personality
Computer Proficiency

Skills and Competencies

Customer Focus
Communication Verbal ’ Written
Problem solving
Analytical thinking
Telephone handling skills
Planning and organising
Decision making
Ability to take owership and use initiative
To be able to work as part of a team in a fast paced and pressured environment