Ops Spec: Systems Engineer (Alibaba)

Gauteng, Full Time Deadline: Not specified

Core Description

To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)

Key Deliverables / Primary Functions

Execute to the Managed Services business plan and strategies.
Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client’s day-to-day business operations.
Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
Assist with project delivery.
Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
Assist colleagues and contribute to the quality and values 
Drive a proactive culture to reduce common causes of operational problems.
Understand the requirements of being part of a 24×7 on-call operation
Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
Technical ability to perform firmware hardware upgrades on server platforms

Core Functional Skills ’ Knowledge

ICT Knowledge
Infrastructure Technology
Risk Management

Core Behavioural Competencies

Working with people
Applying expertise ’ Technology
Delivering Results ’ Meeting customer expectations
Deciding ’ Initiating Action
Culture Match
Job Match

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Relevant IT certification


3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)


5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)


VMware Vcenter and ESXI
XEN servcer
Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
Alibaba / Cloud Certified