Order Fulfillment Contacts Agent Sales Call Centre Agent
Gauteng, Full Time
The Customer Service Department currently has a vacancy for the Order Fulfillment Contact Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.
Job Output
Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
Manage administrative processes with regards to hardware distribution to Mweb clients
Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
Assist with customer escalations and resolutions.
Skills and Competencies
Meticulous attention to detail
Pro-activity and initiative
Judgment/Problem Solving skills
Excellent customer service orientation
Good Communication and interpersonal skills
Able to meet deadlines
Excellent telephonic etiquette
Ability to work independently and in a team
Fluent in English
Requirements
Qualifications
Minimum 1 minimum years administration in contact centre or customer query environment
Matric or tertiary qualification
Competent in MS Office packages, particularly MS Excel and Outlook
Experience
Working knowledge of sales back end processes a must
Knowledge of the ISP industry and products advantageous
Knowledge of MS Office
Database and capturing experience preferred
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