Origins – Roaming Consultant – Edgars Sandton,

Position Summary:

Achieve all Brands key performance indicators and targets
Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
Ensure s represents brand in a positive and professional manner at all times
Fosters excellent working relationships on counter and with the wider business and retailer.
Drive transactions by proactively promoting new products and additional tasks.
Achieves the brand expectation for appointment and bookings.

Responsibilities:Achieve sales targets

Create ways to achieve sell through targets eg. On counter Special Events
Ensures customers are treated professionally at all times/Service excellence
Be sales experts
Recruit new customers to the Estee Lauder brand
Monitor competitor brands
Ensure client registry is kept up to date at all times
Ensure all clients are informed timeously of promotions and special events
Ensure all sales are recorded according to standard
All customer returns to be handled according to policy
Ensure in store promotions are organised effectively and timeously
Attend training courses as and when scheduled
Ensure knowledge levels are accurate and up to date
Demonstrates effectiveness in make up application and consultation
Demonstrates effectives in skin care consultations
Ensure that attendance is punctual and professional
Ensure a full, clean and neat uniform is worn at all times whilst on duty
Ensure personal hygiene levels are at a high standard
Ensure counters, shelves and cupboards are kept clean and dust free at all times
Ensure discontinued stock is removed
Ensure cleaning tools are stocked and in good condition
Ensure all testers are clean and in good condition
Ensure there is sufficient stock for all promotions
Ensure display is per merchandising guideline
Ensure that collateral corresponds with promotion
Follow the Estee Lauder Service Standard
Record all sales on a daily basis
Consolidate sales records weekly and then monthly as per required standard
Ensure stock counts are done monthly and recorded timeously
Ensure stock levels are maintained according to standard
Ensures reports are submitted accurately and timeously

Qualifications

Grade 12
Experience in the luxury beauty industry/Retail Cosmetics Experience
Strong Selling Skills
Retail/customer service experience
Excellent communication skills
Abiity to work retail hours
Beauty Certificate or similar