Role Purpose

End to end Programme Management of all Fixed Services projects
Stakeholder management and SLA/KPI management
Manage team of Project managers and/or Project leaders
Manage Program / Project meetings
Develop Programme Dashboards per project
Manage and monitor performance across workstreams
Ensure program transparency and proactive communication.

Key Accountabilities

Programme management of all Fixed Services projects (including cross functional strategic programmes implementation)
Establish Project governance, project prioritisation ’ implementation of best practice
Create and maintain a program roadmap
Review processes and practices to ensure programmes are managed efficiently
Analyse the programme/projects requirements and liaise with various business leads and business units and define the scope, initiatives and deliverables for each workstream. Priority and Milestones execution
Liaise with different stakeholders and service providers at all levels
Track progress against goals and prepare status reports / presentations on progress reviews
Proactively support stakeholders, and the Business Leads in identifying and prioritizing improvement opportunities ·
Manage expectations (of team and stakeholder/customers alike) and to ensure commitments are delivered upon
Manage dependencies between interconnected projects in order to effectively allocate the resources to the activities as required
Manage and lead workstream as required under the program umbrella and coordinate and delegate cross-project initiatives.
Handle multiple projects simultaneously and adjust and adapt as priorities change
Establish a clear communication plan for multiple program / project streams
Reuse project learning and knowledge
Relationship Management

Typical Outputs

All Projects delivered according to plan and Budget with minimal risk
Develop Programme Dashboards per project
Provide project updates to key stakeholders: Senior Leadership: (Dashboard ’ Roadmap report to senior management on project status, risks , budgets and contingency plans)
Ensure that the appropriate structures and controls are in place to enable and drive effective execution and implementation of program deliverables and track and measure performance aligned to agreed objectives (ensure programme objectives are measurable and met by tracking major milestones and status metrics of all projects)
Drive and challenge project teams and business units to ensure successful execution of strategic and program deliverables.

Technical / Professional Expertise

Fixed and Mobile functional knowledge.
Consumer BU Knowledge.
Contract Management.
Project/programme management.
Finance/Budgeting.
Knowledge of customer Journeys will be an advantage.
Processive Improvement.

Job Related Skills:

Negotiation skills
Conflict management skills
Problem Solving skills
Analytical skills
Planning and Decision making skills
Facilitation skills
Programme management skills
People management and interpersonal skills
Time management skills
Business acumen and cost management
Civil Technical knowledge and skills

Education and Experience required

A relevant 3 Years B.Degree, Diploma or equivalent qualifications.
A diploma or certification in Project Management (Essential).
Minimum of 8 years project management experience of which:
Recommendations : 8 years overall experience of which 5 years project management experience.
2 years Mobile and /or fixed line experience.
2 Years leadership experience.
Telecommunications experience (Essential)
Experience in managing cross functional strategic processes.