Role Outline

To carry out duties to agreed level of performance and contribute to the continuous improvement of administrative processes and to provide Centralised Control and Co-ordination of all POD processes and procedures within the Consumer ’ Retail sector.

Key areas of responsibility include:

Ensure quality of delivered services and proactively address issues across the sector
Develop strategy and plan for the Management of POD’s across the sector
Report on a monthly, quarterly and annual basis on the POD status and risks across the sector
Spend a high proportion of time on site working with the operational team to find efficiencies and cost reduction
Work effectively in a matrix structure with the operations leaders to deliver the day to day solutions and meet the annual and long-term targets
Pro-actively identify opportunities within the POD function across the sector
Maintain a theoretical record of all POD’s across the sector
Continue to audit POD control procedure on a regular basis across all sites

Customer Relationship Management

Develop and leverage constructive relationships with all stakeholders (that are business and issue-based, as opposed to transactional)
Act as key contact for POD related issues across Consumer ’ Retail
Maintain access to key decision makers

Maintaining

Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network)
Organize and hold quarterly review meetings with all stakeholders
Monitor KPIs, ensure quality standards and performance targets are being met
Act as key contact for POD related issues, channel communication to internal functions coordinate actions in case of large operational issues

Team Management/ Coordination

Coordinate the resolving of operational issues and push for process improvements
Collect and share knowledge and best practices (also cross-country)
Review input from opportunity team, ensure quality and commercial standards are met
Act as an interface between customer and DSC internal functions, collect and distribute required information

Solution Designing

Analyze collected data together with operational experts and provide strategies for cost saving and efficiency

People Management

Close collaboration with all Operational Leaders, Procurement and Finance.

Qualifications/ Skills/Competencies/Experiences

Degree or equivalent qualification will be a distinct advantage
More than 3 Years Logistics Sector experience
More than 3 Years POD Experience
More than 3 Years Operational experience will be a distinct advantage