Quality Analyst Sales Advisor Quality Team Leader Inbound Sales Advisor

What you’ll be doing

Calibrating evaluations, produce alignment measure and insight
Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
Driving local quality calibration plan
Conducting site calibration to ensure consistency across the business
Supporting calibration accreditation initiative
Supporting academy accreditation
Completing complaint investigation and transcript requests
Capturing continuous improvement opportunities and close loop through effective coaching
Producing actionable insight and recommendations

What you’ll need

Matric
Applicants need to be in their current role for a minimum of 3 years quality experience in order to be considered for this role
Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
High level of attention to detail when calibrating evaluations
Experience of the quality framework or working in a quality assured environment
Strong facilitation and coaching skills
Proven track record of achieving targets
Previous or current quality experience (Advantageous)
Clear credit, disciplinary and criminal records
Ability to work UK hours Monday to Sunday
BPO experience
Experience with Customer service, Collections & Sales

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Use the link(s) below to apply on company website.