Receptionist for the Group

Job Description
You will be the image of our Group, the image of Head Office (called : 360Hub), and you will epitomize the heart [read: friendliness, obligingness, and effectiveness] of our Group. WE are looking to place the best of the best Receptionist, not only in effectiveness, but in character [read: soft skills, aka emotional intelligence (EQ)] too
To provide a friendly and welcoming service to all guests, telephonically and front desk correspondences in accordance with the standards laid down by the Company. The receptionist is also responsible to ensure that guests receive courteous and prompt assistance when checking –in and checking-out as part of assisting management with the efficient running of the business.

The more mature would be most suitable for this position
Your advanced Excel skills would be a prerequisite
Your minutes minutes typing from Dictaphone – also – be a prerequisite

Duties and responsibilities
Front of House

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness
Answering telephonic and in-person queries related to resort services and resolved any issues
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the resort business running
Update Club bookings and arrivals systematically
Answering questions about what the hotel offers and the surrounding area
Ensuring quick and effective check-in and check-out procedures, preprinted registration forms and key checks
Taking and passing on messages for and to guests

Administration

Preparing bills and taking payments
Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
Report and or actions issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
Receive stock with department representative
File all invoices and delivery notes
Late-Shift to prepare day sheet for the following day
New booking correspondence and system updates
Any and all other administrative, assistant and PA duties as allocated

Customer Service

Build good relationships with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the resort
Deal with complaint escalated promptly and calm down irate customers
Ensure the quality of services in accordance with the company standard.

Qualifications, Experience and Competencies

Grade 12
1-2- years relevant front of house or related experience
2 years solid customer service and administrative experience
Apex experience would be beneficial
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration— Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Time Management — Managing one's own time effectively.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.